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There are a few things that can cause your questions not to be answered when reaching out on the chat channels or mailing lists (as described in this FAQ).
Are you using the correct chat channel or mailing list? Specifically, there is a separate chat channel and mailing list for each of our projects. Make sure that you are using the chat channel or mailing list for the project that you are working with.
Have you been very specific about what your problem is and have you provided as much detail as possible for someone to be able to troubleshoot your issue? The more information that you can provide, the more likely it is that you will get answers to your questions. Here is a guide on asking smart questions.
Did you ask your question over the weekend or even more than a few days ago? On chat, the responses you get will sometimes depend on who is available when your question is asked. If it has been a few days since your question was asked, it is always okay to quote your original question and bring it back into the current conversation.
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As a first step, you should try the forums within EdX. This is a community moderated forum that will hopefully be able to answer your questions. Definitely check out the guide on asking smart questions. If you feel the question would be better answered by the project-specific community, check out the "Where can I get technical help regarding one of the Hyperledger projects?" FAQ.
How do I manage a meeting for Hyperledger using Zoom?
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