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Our intended audience are CIO's, CDO's, CTO's and Developers working in organizations whose performance is dependent on meeting Service Level Agreements both internally and externally. Our proposed solution will adhere to the Service Provider - Vendor model but can also be aligned to other technical service management models like those described in the ITIL methodology.
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Acknowledgements
[list all the contributors to the white paper in alphabetical order by LAST name. Many working groups keep a list of members or contributors on their wiki pages or their minutes. Don’t include anyone’s name without their okay.]
Introduction
This white paper explains... [start with a brief topic sentence that sums up what’s in the document. This section “tells them what you’re going to tell them.”]
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2. SLA Front-End
This section describes an earlier application interface for the SLA solution including prints of the service provider -and vendor screens.
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- Motivation / Problem
- Barriers
- Customer Groups
- Opportunities
Solution:
Platform
Team
Road map- Mission
- Use Cases
- Conclusion
This work is licensed under a Creative Commons Attribution 4.0 International License
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Acknowledgements
[list all the contributors to the white paper in alphabetical order by LAST name. Many working groups keep a list of members or contributors on their wiki pages or their minutes. Don’t include anyone’s name without their okay.]
Whitepaper Standards Contributed by Learning Materials Development Working Group, Gordon Graham and Bobbi Muscara