Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  • Keela Shatzkin, Ken Ebert, Trevor Butterworth, Steve Davis, Simon Nazarenko, Mike Ebert, Helen Garneau

Announcements:

...

Meeting Notes/Discussion:

  • Workflows:
    • New appointment workflow
    • New patient workflow
    • Check in for an appointment
    • Be seen by clinical staff
    • Patient safety and privacy/security 
    • New patient workflow
      • Initial minimal placeholder record via web or phone (large percentage non-technical)
        • Issue a credential with minimal information? (re-issue later with more complete data)
        • Not always possible at this stage, but valuable to issue the credential as early as possible to avoid errors and duplication. Also increases security and efficiency of check-in.
      • Update and complete the patient information
        • Remotely prior to visit
        • In-office:
          • Paper form on a clipboard
          • iPad
        • Add image of the patient
        • Health insurance
        • Health history
        • Issue patient identity credential via QR code on web, email, SMS, in-office poster, displayed on-screen, invitation from the governance, carrier pigeon.
          • Simon pointed out concerns about SMS formatting & where you go next in the UX/workflow
    • Schedule a new appointment workflow
      • Present Patient credential to front desk
      • Front desk pulls up chart
      • Select an appointment time/location
      • (optional) Message appoint to app  via DIDComm, SMS, email
      • (optional) Issue an appointment credential, especially useful for referrals
    • Check in for an appointment
      • Present Patient credential to front desk
      • (optional) Confirm patient information; revoke old credential & issue updated Patient credential
      • Check in
    • Be seen by clinical staff (being called back from the waiting room)
      • Staff calls you back
      • Present patient credential
      • Image from patient credential matched to patient face by staff visually or via camera/image recognition
      • Avoids fraud (switching insured for another person) or errors (Bob2 is treated instead of Bob1)
      • Could also re-check cred (or connection DID) with each staff coming/going from room- may not be necessary if chart is present/open
      • With each new staff person that interacts with the patient, either connection or credential can be used to ensure the correct chart is being used.
    • Telehealth
      • This is for an existing patient (prior identity proofing happened in office). New patients require identity proofing and are more complex and will be considered in the future.
      • Present Patient credential to web UI
      • The caregiver is connected to the correct patient chart
      • web UI initiates the telehealth connection either via video meeting or telephone call.
      Telehealth
  • Credential Draft/critical data points
    • Picture/Identity binding

...