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Both of the above-mentioned steps to assure the operation of an SLA are currently done manually between the telecostelcos. 

1.1 SLA Record-keeping 

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Smart Contracts could benefit greatly from the smart contract technology through automation of the enforcement process. For instance, a chaincode can define a set of SLA violations and their subsequent penalties (this could be done through a financial transaction built into the chaincode) therefore automating the enforcement process and bypassing the manual process of the SLA enforcement.

1.2 SLA Monitoring Metrics

Typically in addition to the service description, a SLA includes a number of metrics in which the service is measured. In the Telecom industry the metrics based on which the SLA is agreed upon are as follows:

• Mean Time to Respond
• Mean Time for Fault Resolution
• Service Availability (percentage uptime of the link)

As an example, an SLA between a Tier1 and a Tear2 Telco could specify is 20 minutes and Mean Time to Respond, 4 hours as Mean Time for Fault Resolution and 99% for service availability.

2. The Blockchain Framework

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